JAX Tyres & Auto Rockhampton

I can’t describe how impressed I am with the service I got from Jax, Allenstown. From my initial phone call, outlining I had some urgent personal business in the following week and needed new tyres, to drop off and pick up, and all communications, I can’t describe how professional and helpful Jax were. Very smooth. Very professional. Very much stress free.Very much appreciated!

Firstly, quite disappointed with the service, and secondly with the time it took for a refund. I took 2 cars in late August for a wheel alignment and the result was horrendous, as if nothing was touched. When asked for a refund, I was told that refunds go through head office and so on. It took 4 weeks for my money to be returned. Receptionists were kind and helpful, but Jax Rocky needs to reevaluate their management and service.

Had an unfortunate flat tyre in brand new car, was Sat morning and we were unable to source the tyre we needed anywhere between Childers and Rockhampton.... Amazing Paul and his offsider stayed open until we arrived (we travelled at 80km per hour for approx 4 hours) so we were very grateful to them.... such customer service is not always available these days..CANNOT THANK THEM ENOUGH!

Yes currently waiting for my car to be worked on. We did an online booking, which apparently wasn't a good idea as they don't have a time, even though we booked a specific time, the receptionist said the time doesn't work on online bookings. I have time so I am not too worried. Usually, when you book online you expect everything to be sorted. So far if the waiting is the only complaint things aren't so bad.

Very poor service. I call in 45min prior to my book in time to see if they were running on time as I had things to do, which they said they were on time. I returned for my book in time. After sitting in the waiting room for just over two hours I was told was ready. After paying and receiving my keys I went looking for my car which was parked on the street behind JAX UNLOCK!!! My advice shop around.

I recently had my car booked for tyre change and wheel alignment. The tyre price they offered was excellent. Initially, they couldn't give a specific timeframe for the service due to the holiday season, but fortunately, the tyres arrived quickly. The tyre change went as planned, but they didn't perform the wheel alignment, citing a lack of the necessary tools, as per the person at the reception (German car). Still, they charged me $59 (of course, reduced from the initial quote of around the $130 mark). When I asked about why I am getting charged, they explained that they had still hoisted and test-driven the car, hence the charge! They also commented that the car seemed to drive straight, so the wheels were aligned. It didn't generate much confidence in me. However, 48 hours later, I took my car to a different tyre place. Without any issues and for a lot less money than Jax had originally quoted, they aligned the wheels. It apparently had some inward tilt. They also confirmed that no special tools were needed, leaving me puzzled about the initial service experience. What should have been a half-day job turned into almost a full day's ordeal, not to mention the hassle of managing two bookings and spending time on hold over the phone.